Frequently Asked Questions

Everything you need to know about your LAPOINTE experience.

What is your return policy?

We offer returns on all full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.

Do you offer international shipping?

Yes, LAPOINTE ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How do I determine my size?

Each product page features a detailed size guide. Our collections generally follow standard US sizing, but you can contact our concierge for specific fit recommendations.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact our customer service team within 1 hour of placement to request any modifications.

Are your products available for pre-order?

Select items from our latest runway collections are available for pre-order. Estimated shipping dates are listed on the individual product pages.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm.